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Efficient, secure, and proactive IT administration for your business.
IT-SERVICES
How You Can Achieve More With Us!

IT has become an indispensable part of everyday work – but above all, it should do one thing: run smoothly. That’s exactly what we take care of.

With ASM IT-Support & Solutions, you have a partner at your side who doesn’t just step in during emergencies, but sets up your IT properly from the very beginning and supports it long-term. We ensure that servers run reliably, data remains secure, and your technology does exactly what it’s supposed to do – without unnecessary complexity.

Greater Security
Higher Efficiency
More Time
Increased Flexibility
Cost Savings
Increased Competitiveness
Our Services
What we offer

Whether networks, servers, storage solutions, telephone systems, or user management – we take care of the complete support of your IT systems. This gives you the freedom to focus on what really matters: your day-to-day business.

Our well-coordinated team ensures that everything runs reliably, downtime is kept to a minimum, and your IT infrastructure grows alongside your company – supported by clear communication, proven solutions, and many years of experience.

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Server & Network Management - Stable, secure, scalable
Stable networks and reliable servers are the foundation of smooth IT operations. We ensure that your infrastructure runs reliably and grows intelligently with your business.
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Backup & Recovery - So nothing lost in an emergency
Data can be lost due to errors, cyberattacks, or hardware failures. To make sure this never becomes a problem, we take preventive measures and ensure reliable backup and recovery solutions.
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User & Access Management
We define who is allowed to do what – securely, clearly, and efficiently.
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System Monitoring & Alerting
We monitor your systems in real time, track performance and availability, send automated alerts when critical thresholds are reached, and resolve many issues before they even arise.
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Patch & Update Management
We take care of the centralized distribution of system and software updates, apply security patches, and perform scheduled maintenance with minimal disruption.
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Remote & On-Site Support
We provide technical support by phone, via our own remote support system, or directly on-site at your location – fast, flexible, and reliable.
FAQ
Frequently asked Questions

Do you have questions about IT management, user support, or system maintenance? In our FAQ section, you’ll find answers to the most important and most frequently asked questions about our IT administration services. If your question isn’t covered, feel free to get in touch with us.

What exactly does your IT administration service include?
We take care of your entire IT infrastructure – from user management and server and network maintenance to data backups, system monitoring, and security measures. Everything that needs to work reliably in day-to-day operations – and does.
Our services are primarily aimed at small and medium-sized businesses that do not have their own IT department – or that want to professionally relieve their existing IT team. We work across industries and adapt flexibly to your needs.
Yes. We support you in setting up new IT environments – whether for a company launch, site expansion, or technical modernization. From planning through to implementation, we are at your side as a reliable point of contact.
Of course. After a brief assessment, we take over your existing infrastructure — including servers, network, client systems, user management, and documentation — smoothly and without any interruption to your ongoing operations.

If desired, we coordinate closely with your existing IT team or specialist departments – for example during rollouts, system changes, or the development of security concepts. We see ourselves as a cooperative partner, not as a competitor.

We take care of complete user management: user accounts, group policies, access rights, password policies, and onboarding/offboarding processes. We rely on clearly documented and transparent structures – for example, using Active Directory.
Updates and patches are regularly reviewed, tested, and deployed outside of core production hours. This keeps your environment secure—without unnecessary interruptions.
Our support team is quickly available to assist you with technical issues or change requests – via remote support or on-site if required. Maintenance contracts with guaranteed response times are also available.

Yes. A maintenance contract provides you with defined services, predictable costs, and guaranteed availability. This includes regular system maintenance, monitoring, security measures, support, and strategic consulting – tailored to your individual needs.

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